Terms of Use
Cadetshop.com.au is owned and operated by Cadetshop Pty Ltd. (ABN 68 113 773 470)
Use of this website is subject to the below terms of use.
Pricing
- All products may not be available at time of order.
- Prices (products and offers) include GST.
- All prices are correct at the time of online publication. Prices are subject to change without notice.
- Unforseen supply problems or unexpected demand may occasionally result in stock being placed on back order.
- We reserve the right to correct any publishing errors.
Delivery Costs
Special orders and bulky items may require an adjustment to quoted delivery costs. Delivery charges are inclusive of postage and handling costs. These prices are listed and remain current for standard orders. Special orders that contain bulky or fragile items may require additional costs. Please email details of the products required for a quote and to arrange appropriate shipping including the final freight cost.
Delivery Delays
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable and that/those items being placed on back order. Should there be a delay in despatching your order we will deliver the items currently available and place the remaining items on back order. If you wish to cancel the back order please contact us and if the order has not been processed (packed and posted) a refund will be organised for the outstanding item/s.
International Ordering
Currently we are unable to process overseas orders
Returns, Refunds & Exchanges
We will gladly refund or exchange in the event of faulty or incorrectly delivered stock. Delivery and packaging charges are not refundable, unless it is a result of our error. Prior to returning any stock you must contact us so an RMA (Return Merchandise Authority) Number can be issued. This number must be clearly marked on the parcel being returned.
No goods shall be refunded without prior agreement between the recipient and/or customer and Cadetshop. Please include copies of return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error.
All products being returned must be in their original condition. It is your responsibility to ensure the parcel is successfully returned to us. Cadetshop will not take responsibility for items lost in post. It is recommended when returning items you use registered post.
Where the original payment was made by cheque, please allow up to 21 business days for refunds to be processed.
Australian Law
There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
Cadetshop welcomes feedback and attends to all complaints promptly. Please email or write to us using the contact information presented on the ‘Contact Us’ page.